Privacy Policy

Last updated: July 2026

Virginia Pest Control ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request our pest control services, or otherwise interact with us in the Commonwealth of Virginia.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our services, including:

Personal Identifiers: Name, postal address, email address, telephone number, and other similar contact information that you voluntarily provide when requesting estimates, scheduling services, or communicating with our team.

Property Information: Address and details about your residential or commercial property, including square footage, construction type, and specific pest-related concerns, which are necessary to provide accurate service recommendations and treatment plans.

Payment Information: Credit card numbers, billing addresses, and other financial data required to process payments for our pest control services. We use secure, PCI-compliant payment processors and do not store complete payment card details on our servers.

Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

Usage Data: Information about how you use our website, products, and services, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

How We Use Your Information

We use the information we collect about you for various business and operational purposes, including:

To provide, operate, and maintain our pest control services, including scheduling appointments, performing treatments, and delivering ongoing pest management programs tailored to your property's needs.

To process and complete transactions, send you related information such as confirmations and invoices, and manage your account preferences and service history.

To communicate with you about your service requests, respond to your inquiries, provide customer support, and send you technical notices, updates, security alerts, and administrative messages.

To improve our website, products, and services, including conducting data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and enhancing our service offerings.

To comply with applicable laws, regulations, and legal processes, including Virginia state requirements for pesticide application record-keeping and reporting.

To protect our rights, privacy, safety, or property, and that of our customers, employees, and the public, including enforcing our terms of service and preventing fraudulent or illegal activity.

Data Sharing

We may share your personal information with the following categories of recipients:

Service Providers: Third-party vendors, consultants, and other service providers who need access to your information to carry out work on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These providers are contractually obligated to use your information only for the purposes for which we disclose it to them and to maintain appropriate security measures.

Professional Advisors: Our lawyers, accountants, insurers, and other professional advisors where necessary to obtain advice or protect our legal rights and interests.

Legal and Regulatory Authorities: Government agencies, regulatory bodies, law enforcement officials, and other third parties when we believe disclosure is necessary to comply with applicable law, regulation, legal process, or governmental request, or to protect against harm to the rights, property, or safety of Virginia Pest Control, our customers, or others.

Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as part of that transaction.

We Do Not Sell Your Personal Information: Virginia Pest Control does not sell, rent, lease, or otherwise monetize your personal information to third parties for their own marketing purposes. We do not engage in the sale of consumer data as defined under the Virginia Consumer Data Protection Act (VCDPA) or any similar privacy legislation.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, tax, or reporting requirements under Virginia and federal law.

Service records and treatment documentation are typically retained for a minimum of three years in accordance with Virginia Department of Agriculture and Consumer Services regulations governing pesticide application. Payment records are retained for seven years to comply with tax and accounting obligations.

When we no longer have a legitimate business need to process your personal information, we will delete, anonymize, or securely destroy it in accordance with our data retention policies and applicable legal requirements.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from.

Essential Cookies: Necessary for the website to function properly, enabling core features such as secure logins and session management.

Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve site functionality and user experience.

Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences and previously entered information.

Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These cookies may be set by us or by third-party advertising partners.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may affect the functionality and features available on our website.

Our website does not respond to "Do Not Track" signals from browsers at this time, though we continue to monitor developments in this area.

Third-Party Services

Our website and services may contain links to third-party websites, applications, and services that are not owned or controlled by Virginia Pest Control. We are not responsible for the privacy practices or content of these third-party sites.

We utilize reputable third-party service providers to support our operations, including:

Google Analytics: For website traffic analysis and user behavior insights. Google's privacy practices are governed by its own privacy policy.

Payment Processors: Secure third-party platforms that handle payment transactions in compliance with PCI-DSS standards.

Customer Relationship Management (CRM) Systems: Cloud-based platforms that help us manage customer communications and service scheduling.

Email Marketing Services: Providers that facilitate our service reminders, newsletters, and promotional communications, where you have provided consent to receive such messages.

These third-party services may collect information sent by your browser as part of their operation. We encourage you to review the privacy policies of any third-party services you access through our website.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the information below:

Virginia Pest Control
Phone: (888) 239-7622
Service Area: Commonwealth of Virginia

For requests to access, correct, delete, or restrict the processing of your personal information, or to exercise any other privacy rights available to you under applicable law, please call us at (888) 239-7622. We will respond to your request within the timeframe required by applicable law and will take reasonable steps to verify your identity before processing your request.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will post any changes on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.